Office Policies

Fragrance-Free Policy: If you are wearing a product that emits a distinctly noticeable scent, you will be asked to reschedule your appointment. 

Recognizing that some of our staff, therapists, and clients have sensitivities/allergic reactions to various synthetic fragrances, we have a Fragrance-Free Policy. In an effort to create the healthiest environment possible for everyone, we request that you refrain from wearing any perfume, cologne, scented lotions, body sprays or other similar products while at Aberdeen Massage. If you have any questions about this policy, please call Aberdeen Massage for clarification.

Cancellation: Aberdeen Massage kindly asks that you provide a minimum of 24-hour notice for the cancellation of an appointment, so that we have the opportunity to reschedule and provide help to another person in need. Failure to cancel appointments at least 24 hours in advance will result in a charge of 50% of the scheduled appointment fee. Payment is due before your next appointment.

No Show: If you do not show up for an appointment or you cancel within 4 hours of your appointment start time, you will be charged the full cost for the appointment. Payment is due before your next appointment. 

Tardiness: If you are late to your session you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled. Please plan to arrive 10 minutes early for your appointment.

Sickness: Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived with a doctor's note. If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment. 

Payment: Full payment is due at time of service. We prefer cash and checks, but will also accept major credit cards. Returned checks will be charged a $35 processing fee. 

Age Requirement: We accept appointments for minors (anyone under the age of 18) if the minor is accompanied by a parent or legal guardian during the service and have a parent/legal guardian signed Minor Consent Form. 

Gift Cards/Certificates: Gift cards / certificates may be purchased for any value amount and are redeemable for services only - no cash value. Aberdeen Massage is not responsible for lost, stolen, unauthorized card use or damaged cards/certificates. Gift cards/certificates expire after 12 months (1 year). 

If you are using a gift card/certificate, the Cancellation and No Show policies will apply and the charges will be deducted from your gift card/certificate.

Insurance Billing: We do not offer direct insurance billing and we do not provide a coded receipt for your session to be submitted to your insurance company for reimbursement. You are responsible for payment at the time of service.

 

Disclaimer

Pain treatment requires a diagnosis. As of this time, a licensed massage therapist is not licensed to diagnose or treat pain. Aberdeen Massage does not diagnose or treat pain. Our therapeutic goal is to create alignment and balance, through assessment; not to "chase the pain." We aim to recognize and treat dysfunctional strain patterns before they become pain patterns. At Aberdeen Massage, the goal is to create symmetry and balance within the body of our client.